Privacy policy

Our company, Ariston Hotels Co., Ltd. (hereinafter referred to as "our company"), recognizes the importance of personal information protection and complies with laws and regulations regarding the protection of personal information. By acquiring, utilizing, and managing personal information handled by our company, we aim to protect our customers' personal information.

1. Personal Information Acquirer

Company Name: Ariston Hotels Co., Ltd.

2. Personal Information Held by Our Company

Our company acquires and retains personal information based on the information provided by customers on our facility usage application forms, surveys, etc. This personal information is registered in our company's database system.

3. Purpose of Using Personal Information

Unless there are special circumstances such as those mandated by law for disclosure, we will not disclose or provide personal information to third parties without the prior consent of the individual concerned.

Personal Information Purpose of Use
1）Name, address, email address, and Name and Address of workplace
  • Communication, arrangements, information material distribution, and billing related to accommodation, banquets, weddings, dining, and merchandise sales at our various facilities.
  • Sales promotions for our various facilities.
  • Customer insights
2）Family composition, hobbies
  • Customer insights

4. Limitation on Provision to Third Parties

Our company manages personal information appropriately and will not provide it to third parties without obtaining prior consent from the individual concerned. However, there are exceptions as follows:

  1. When required by law.
  2. When necessary to protect human life, body, or property, and obtaining consent from the individual is difficult.
  3. When necessary, especially for the improvement of public health or the healthy upbringing of children and obtaining consent from the individual is difficult.
  4. When it is necessary to cooperate with national agencies, local governments, or their delegated persons in performing duties prescribed by law, and obtaining consent from the individual may hinder the execution of such duties.

5. Measures for the recipient of provision

When providing personal information to external partners necessary for service provision, the Company will impose necessary restrictions on the use purposes or methods of use of such personal information to the recipient or take necessary measures to ensure its proper handling.
Moreover, when entrusting personal information handling operations, the Company will enter into a confidentiality agreement with the counterparty.

6. Procedures for responding to requests for disclosure, etc.

Unless there are special circumstances such as those mandated by law for disclosure, we will not disclose or provide personal information to third parties without the prior consent of the individual concerned.

  1. Please send a written request for disclosure of personal information along with your contact details (current address, phone number) to the contact address below by mail.
  2. Our staff will send the requester a disclosure request form by mail.
  3. Please bring the disclosure request form and a copy of identification documents (such as a driver's license) that can confirm your identity directly to our facility, as previously indicated by the requester.
  4. Our staff will confirm the identity of the requester and receive the disclosure request form and a copy of identification documents.
  5. After confirming the requested content for disclosure, we will respond by mail within a reasonable period and scope.

7. Contact for inquiries regarding the handling of personal information and complaints:

Ariston Hotels Co., Ltd.

6th Floor, Shirokane-dai ST Building, 4-7-4 Shirokane-dai, Minato-ku, Tokyo 108-0071

*Currently, our company does not belong to any accredited personal information protection organization.